This policy outlines how we process and ship orders from Folke Estate. By placing an order with us, you agree to the terms below.
Shipping rates are based on your delivery location:
| Location | Shipping Charge |
|---|---|
| United States (Excluding Puerto Rico) | $28.00 AUD |
| New Zealand | $18.48 AUD |
| International (Rest of the World, incl. Puerto Rico) | $38.64 AUD |
We offer free shipping on all orders of $100 AUD or more (applies to domestic orders). Free shipping over different amounts depending on location.
International orders may be subject to customs duties or taxes set by your country. These charges are your responsibility and are not included in our prices or shipping fees. Please check with your local customs office for more information.
Order handling time: 1–3 business days (Monday–Friday)
Order cut-off time: 2:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Estimated transit times:
| Location | Delivery Time |
|---|---|
| United States (Excl. Puerto Rico) | 14–20 business days |
| New Zealand | 14–20 business days |
| International (Incl. Puerto Rico) | 14–20 business days |
Delivery times are estimates only. Delays may occur due to:
Weather events
Public holidays
Carrier errors (e.g., Australia Post delays)
Customs clearance in the destination country (beyond our control)
Once your order ships, we’ll send you a confirmation email with a tracking number. If you don’t receive this immediately, your order is still being processed and will be delivered within the timeframe shown at checkout.
Contact us immediately if you need to change your order.
Custom or pre-ordered items cannot be exchanged for different designs.
If your order is already in transit, we cannot change the shipping address.
If your order is returned because of an incorrect address provided at checkout, you will be responsible for additional shipping costs.
If tracking shows your order as delivered but you have not received it:
Contact the courier directly to investigate.
If the issue remains unresolved, email us at info@folkeestate.com.
To update your shipping address, contact us within 24 hours of placing your order at info@folkeestate.com or call +61 421 312 777.
For shipping questions or assistance:
Phone: +61 421 312 777
Email: info@folkeestate.com
Address: 174 Pacific Dr, Port Macquarie NSW 2444, Australia
Support Hours: Monday–Friday, 8:00 AM – 6:00 PM