At Folke Estate, we want you to be confident in every purchase. If you’re not fully satisfied, we offer a fair and transparent return process.
You may request a return within 30 days of receiving your order if:
The item is unused, undamaged, and in its original condition
All original tags, labels, and packaging are intact
You can provide proof of purchase (order number or receipt)
Items that cannot be returned:
Soap, fragrance, or handwash that has been opened or used
Final sale or clearance items (clearly marked at the time of purchase)
Customised, monogrammed, or made-to-order items
To begin a return, please contact our customer support team with:
Your full name
Order number
Reason for return
Photos if the item is defective, damaged, or incorrect
We will provide you with return authorisation and instructions. We do not provide prepaid shipping labels for change-of-mind returns.
| Reason for Return | Who Pays Return Shipping? | Resolution |
|---|---|---|
| Defective, damaged, or incorrect item | Folke Estate | Full refund or replacement |
| Change of mind, wrong size, unwanted item | Customer | Refund minus return shipping |
All items must be securely packaged to avoid damage in transit.
Once your return is received and inspected, we will email you to confirm approval or rejection.
Approved refunds are issued within 10 business days to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
Exchanges are available. You must return the original item first; we will send the replacement once it is received and approved.
Orders can be cancelled prior to shipment by contacting us directly. Once shipped, the standard return process applies.
If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days from the day on which you, or a third party designated by you, takes physical possession of the goods.
To exercise your right of withdrawal, you must notify us of your decision by a clear statement (e.g. by email) to:
We do not charge restocking fees.
Folke Estate
174 Pacific Dr
Port Macquarie NSW 2444
Australia
We recommend using a trackable shipping method (such as Australia Post) for all returns.
This policy does not replace any rights you may have under applicable consumer protection laws.
Phone: +61 421 312 777
Email: info@folkeestate.com
Support Hours: Monday to Friday, 8:00 AM – 6:00 PM